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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Request Data Deletion from CivicPlus Social Media Archiving

  • Updated:

If you have requested data deletion from Facebook and received a notice that CivicPlus Social Media Archiving has data associated with your account, you may submit a request for us to review and process the deletion in accordance with our Privacy Policy and Terms of Service.

 

What Data Can Be Deleted?

  • If you have a CivicPlus Social Media Archive and wish to delete administrative data associated with your login or connected accounts, you may request the deletion of your account. For details, see our guide on deleting an account from the archive.
  • If your Facebook account was associated with an organization that no longer uses our services, any associated data will be deleted under our standard data retention policies.
  • If your Facebook account is or was associated with an organization that may still be actively using CivicPlus Social Media Archiving, you can contact our support team to facilitate your request.

 

How to Request Data Deletion

To request data deletion:

  1. Contact our Support team with your request
  2. Provide the details of your request, including the specific data or records you are seeking to delete
  3. Our team will review your request and respond with any necessary next steps

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