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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Connecting an X Account to the Archive

Updated: June 02, 2025 14:00

This article will go over how to connect an X (formerly Twitter) account to the archive for Account Owners and System Administrators.

Steps for Account Owners

Locate your initial email with the subject line of Social Media Archiving Action Required
Click the custom link within that email
Click Connect X

Steps for System Administrators

Sign in to your Archive
Navigate to the Configure tab
Next to the appropriate Account Owner, click Connect Accounts
Click Connect X

Connect X

Use your login information to allow Social Media Archive (Formerly ArchiveSocial) to access your account.

Note: Connections will not work with Google logins for X. You must use your username/email and password combination.
Log in to your X account

Note: If you use two-factor authentication, you may need to enter your code on the next screen and click Authorize App again.

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