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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Connecting an Instagram Account in the Archive

  • Updated:

Instagram accounts are connected to the archive through Facebook.

 

Important Note

  • You must utilize a Facebook Profile that is an Admin on the corresponding Facebook Page to authorize an Instagram account connection.

 

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System Administrator Instructions

  1. If your Instagram account is already correctly configured, it can be connected through the normal flow! Navigate to the Configure tab:
    Click the Configure tab.
  2. Click Connect Accounts next to/alongside the appropriate Account Owner:
    Connect accounts button.
  3. Click the Connect Instagram Business button:
    Connect Instagram Business account button.
  4. Follow the same steps taken to Connect a Facebook Page. The last prompt of the connection flow allows you to select Instagram accounts to connect to the archive

 

Account Did Not Show up to Connect

Important Account Not Showing Note

Again, you must be a Business Administrator on Meta Business Suite that owns Instagram and the corresponding Facebook Page.

Note: Visit the Business Administrator on a Meta Business Suite link for help in ensuring your Business Suite and assets (Pages and Instagram Accounts) are correctly configured.

 

  1. Configure your Instagram as an Instagram Professional Account (business or Creator)
  2. Connect your Instagram to a corresponding Facebook Page
  3. Those without an existing Facebook Page for pairing can create one on Facebook
    • You only need to name the page and categorize it. No other information needs to be filled out for the page
       
      Note: We recommend using the same name as the Instagram account.
    • Once created and named, you can connect your Instagram to the Facebook Page following the steps in the System Administrator Instructions
    • The placeholder page you create must remain active to maintain an Instagram connection

 

You are now ready to connect or reconnect the account in the archive. Use the Connect Instagram Business button and follow the connection flow, which is the same as the Facebook Page Connection Flow.

 

Troubleshooting and Additional Information

Instagram may display an error when attempting to connect or Confirm the connection of the account to a corresponding Facebook Page.

  • Try Logging into the Meta Business Suite. You may receive a prompt to finalize the Instagram to Facebook connection
  • Your Profile may need to be configured in the Meta Accounts Center
  • If you are inheriting the Instagram management from another member of your organization, you will likely need to update the Meta Accounts Center. Please use the following steps to add your Facebook Profile

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