Deleting an Account from CivicPlus Social Media Archiving

If you wish to delete an account from CivicPlus Social Media Archiving, this guide will provide the necessary steps.

Important Note

Account deletions are permanent and cannot be reversed.

Who Can Delete an Account?

Only Full Access System Administrators can request, in writing, account deletion. If you do not have the necessary permissions, please contact your organization’s administrator for assistance.

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Steps to Request Account Deletion

1. Ensure that you have Full Access System Administrator privileges
2. Submit a Request:
   • Contact Customer Support
   • Include the name of the account you wish to delete and confirm that you understand this action is irreversible
3. Our team will process the request and confirm the deletion

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Alternative Option: Deactivation

If you need to stop archiving or remove an account from error status without permanently deleting records, you may deactivate an account instead. This preserves historical records while disabling further archiving. For deactivation steps, visit our article on deactivating an account in the archive.

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Important Considerations

• Once deleted, an account cannot be recovered
• Certain records may need to be retained per public records laws
• Need Help? Contact Support for further assistance

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