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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Incident Tags

  • Updated:

On occasion, quirks or bugs on social networks generate data that may cause duplicate or otherwise superfluous records in the archive. We recognize that these records can artificially inflate record volume reports, and already consider this when evaluating plan size.

 

To promote transparency and give our users more control over this content, we will now assign a system tag to records that we determine to be generated by a network bug and not by a deliberate user action. This will enable users to filter these records out of search results and exports.

 

The format for a new system tag is as follows

I_[network ID]_[incident ID]

 

Current Incident Tags

 

If you see these records in your archive, you can exclude them from searches by adding a term to your search

  1. Navigate to the Search tab
    Search tab.
  2. Click the Advanced Search tab
    Advanced Search tab.
  3. Set the first drop-down option to Tag

    Tag drop down.
  4. Set the second drop-down option to is not

    Is not drop down.
  5. In the last drop-down select the tags to exclude 
    Third drop-down.
  6. Click Search 
    Click Search.

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