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Configuring RMA Alerts

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Risk Management and Analytics (RMA) alerts allow agencies to reduce worry and risk by monitoring their social media and sending alerts customized to their needs. These alerts include:

  • Specific Keywords (including language that can violate social media policy)
  • Inappropriate and graphic content in images
  • Questions asked on social media pages
  • Private information is shared
  • Usernames
  • Blocked Lists (users that are blocked on a Facebook or Twitter account)

 

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Configuring Alerts For Keywords

  1. Log into your archive
  2. Click on the Configure tab
    Click Configure Tab.png
  3. Select Monitoring & Alerts in the left column
    Monitoring and Alerts tab.png
  4. Use the Add Alerts dropdown menu to select Alert for Keywords
    Alert for keywords drop down.png
  5. Configure Your Alert. 
    Configure your new alert.png
    • Alert Name: Give the alert a name.
    • Description: Use this box to describe what kind of alert you are creating.
    • Scope: Choose your scope. By default, All Social Accounts will be selected, but this can be configured to only alert for a specific account.
      1. For Specific Accounts use the dropdown menu to select all accounts owned by the account owner or a specific account. 
        specific accounts for scop on alerts.png
      2. Then use the second drop down to select the account or account owner.
        Select account owner for scope on alert.png
      3. You can also set the alert to trigger if outgoing content from your pages includes specific keywords. Simply check the box next to Also trigger alert for outgoing content.
    • Email Recipients: Use the drop-down menu to specify who should receive these alerts: the owner of the account, all system admins, or a specific individual in the agency.
    • Notification Frequencies: Select a preferred notification frequency option.
    • Keywords & Phrases:
      • Start with a predefined dictionary: Social Media Archive (Formerly ArchiveSocial) provides three predefined dictionaries of keywords that can be used. These include praise and positivity, profanity, and emergency management terms.
      • Add custom keywords: You can also add individual keywords or upload a list of your custom keywords
  6. Click the Save button. 
    Click Save for alert.png

 

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Configuring Alerts For Inappropriate Images

  1. Log into your archive.
  2. Click on the Configure tab.
    Click Configure Tab.png
  3. Select Monitoring & Alerts in the left column.
    Monitoring and Alerts tab.png
  4. Use the Add Alerts dropdown menu to select Alert for Inappropriate Images.
    Alert for innappropriate images.png
  5. Configure Your alert. 
    configure alert for inappropriate images.png
    • Alert Name: Give the alert a name.
    • Description: Use this box to describe what kind of alert you are creating.
    • Scope: Choose your scope. By default, All Social Accounts will be selected, but this can be configured to only alert for a specific account.
      1. For Specific Accounts use the dropdown menu to select all accounts owned by the account owner or a specific account. 
        specific accounts for scop on alerts.png
      2. Then use the second drop down to select the account or account owner.
        Select account owner for scope on alert.png
      3. You can also set the alert to trigger if outgoing content from your pages includes specific keywords. Simply check the box next to Also trigger alert for outgoing content.
    • Email Recipients: Use the drop-down menu to specify who should receive these alerts: the owner of the account, all system admins, or a specific individual in the agency.
    • Notification Frequencies: Select a preferred notification frequency option.
    • Inappropriate Content: Select what inappropriate image category to be alerted to by checking the box next to each option.
      Note: Select the i icon next to each option to expand on the meaning.
  6. Click the Save button
    Save inappropriate images alert button.png

 

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Configuring Alerts For Questions

  1. Log into your archive.
  2. Click on the Configure tab.
    Click Configure Tab.png
  3. Select the Monitoring & Alerts tab in the left column.
    Monitoring and Alerts tab.png
  4. Use the Add Alerts dropdown menu to select the Alert for Questions option. 
    Alert for Questions dropdown.png
  5. Configure Your Alerts: 
    Configure alert for questions pop up.png
    • Alert Name: Give the alert a name.
    • Description: Use this box to describe what kind of alert you are creating.
    • Scope: Choose your scope. By default, All Social Accounts will be selected, but this can be configured to only alert for a specific account.
      1. For Specific Accounts use the dropdown menu to select all accounts owned by the account owner or a specific account. 
        specific accounts for scop on alerts.png
      2. Then use the second drop down to select the account or account owner.
        Select account owner for scope on alert.png
      3. You can also set the alert to trigger if outgoing content from your pages includes specific keywords. Simply check the box next to Also trigger alert for outgoing content.
    • Email Recipients: Use the drop-down menu to specify who should receive these alerts: the owner of the account, all system admins, or a specific individual in the agency.
    • Notification Frequencies: Select a preferred notification frequency option.
      Note: Select the i icon next to each option to expand on the meaning.
  6. Click the Save button. 
    Save questions alert button.png

 

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Configuring Alerts For Personally Identifiable Information

  1. Log into your archive

  2. Click on the Configure tab
    Click Configure Tab.png
  3. Select Monitoring & Alerts in the left column
    Monitoring and Alerts tab.png
  4. Use the Add Alerts dropdown menu to select the Alert for Personally Identifiable Information option. 
    Alert for Personal Information dropdown.png
  5. Configure Your Alerts: 
    Configure Personal information Alert.png
    • Alert Name: Give the alert a name.
    • Description: Use this box to describe what kind of alert you are creating.
    • Scope: Choose your scope. By default, All Social Accounts will be selected, but this can be configured to only alert for a specific account.
      1. For Specific Accounts use the dropdown menu to select all accounts owned by the account owner or a specific account. 
        specific accounts for scop on alerts.png
      2. Then use the second drop down to select the account or account owner.
        Select account owner for scope on alert.png
      3. You can also set the alert to trigger if outgoing content from your pages includes specific keywords. Simply check the box next to Also trigger alert for outgoing content.
    • Email Recipients: Use the drop-down menu to specify who should receive these alerts: the owner of the account, all system admins, or a specific individual in the agency.
    • Notification Frequencies: Select a preferred notification frequency option.
    • Personally Identifiable Information: Select the Personally Identifiable information you want to send alerts for by selecting the check box next to each option.  
      Note: Select the i icon next to each option to expand on the meaning.
  6. Click the Save button. 
    Save personal information alert.png

 

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Configuring Alerts For Usernames

  1. Log into your archive.
  2. Click on the Configure tab.
    Click Configure Tab.png
  3. Select Monitoring & Alerts in the left column.
    Monitoring and Alerts tab.png
  4. Use the Add Alerts dropdown menu to select the Alert for Usernames options. 
    Alert for usernames dropdown option.png
  5. Configure Your Alert: 
    Configure Usernames alerts.png  
    • Alert Name: Give the alert a name.
    • Description: Use this box to describe what kind of alert you are creating.
    • Scope: Choose your scope. By default, All Social Accounts will be selected, but this can be configured to only alert for a specific account.
      1. For Specific Accounts use the dropdown menu to select all accounts owned by the account owner or a specific account. 
        specific accounts for scop on alerts.png
      2. Then use the second drop down to select the account or account owner.
        Select account owner for scope on alert.png
      3. You can also set the alert to trigger if outgoing content from your pages includes specific keywords. Simply check the box next to Also trigger alert for outgoing content.
    • Email Recipients: Use the drop-down menu to specify who should receive these alerts: the owner of the account, all system admins, or a specific individual in the agency.
    • Notification Frequencies: Select a preferred notification frequency option.
    • Content Types: Choose the content type for the alert. This allows the selection of specific content on a social media network (for example Facebook Timeline posts) to be selected. By default, all options are selected. 
    • Usernames: enter the usernames of the individual(s) as they appear on social media.  
  6. Click the Save button.  
    Save Alert button.png

 

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Configuring Alerts For Blocked Lists

  1. Log into your Archive
  2. Click on the Configure tab.
    Click Configure Tab.png
  3. Select Monitoring & Alerts in the left column.
    Monitoring and Alerts tab.png
  4. Use the Add Alerts dropdown menu to select the Alert for Blocked Lists option.
    Alert for Blocked Lists dropdown.png
  5. Configure the Alert:
    configure blocked lists alert menu.png
    • Alert Name: Give the alert a name.
    • Description: Use this box to describe what kind of alert you are creating.
    • Scope: Choose your scope. By default, All Social Accounts will be selected, but this can be configured to only alert for a specific account.
      1. For Specific Accounts use the dropdown menu to select all accounts owned by the account owner or a specific account. 
        specific accounts for scop on alerts.png
      2. Then use the second drop down to select the account or account owner.
        Select account owner for scope on alert.png
      3. You can also set the alert to trigger if outgoing content from your pages includes specific keywords. Simply check the box next to Also trigger alert for outgoing content.
    • Email Recipients: Use the drop-down menu to specify who should receive these alerts: the owner of the account, all system admins, or a specific individual in the agency.
    • Notification Frequencies: Select a preferred notification frequency option.
  6. Click the Save button.
    Save Alert button.png  

 

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