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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

System Admins

  • Updated:

System Admins (Administrators) manage the archive. There are two levels of permissions for system admins.

 

Full Access Admin

  • Browse, Search, and Export across all connected social media accounts.
  • Add and remove other Admins and Account Owners.
  • Tag records and add annotations.
  • Transfer and deactivate accounts.

 

Primary Admin

  • The primary contact for your archive. Typically, the person using the archive the most.
  • This must be an individual, both in name and email.

 

Read Only Admin

  • Reduced management capabilities.
  • Browse, Search, and Export across all connected social media accounts.
  • Cannot manage users, tag records, or manage accounts.

 

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Adding a System Admin User in the Archive

  1. Click on the Configure Tab
    Click Configure Tab
  2. Click the System Admins tab
    System Admin Tab
  3. Click the Add System Admin button
    Add System Admin Button
  4. Fill out the System Admin Window, and select which system admin access level will be assigned.
    Add System Admin Pop Up
    First Name: The user's first name
    Last Name: The user's last name
    Email Address: The user's email address
    Access Level: Access level to the system
  5. Click Add
    Select Add

 

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System Admin Notification Preferences

  1. Locate the email preferences link in the latest email from Social Media Archiving (it might have a different notification type depending on the topic of that email). Select Manage your preferences.
    Archiving- System Admins- Email Preferances Link.png
  2. Select Unsubscribe.
    Note: If you wish to unsubscribe from other notifications, please click the here link that says, 'Manage all your subscription preferences here" below the Unsubscribe button.
    Archiving- System Admins- Unsubscribe From Notifications.png
  3. Select which items to unsubscribe from. Click the Save Preferences button. Select the Unsubscribe from all button to unsubscribe from all items on the list.
    Archiving- System Admins- Manage Email Preferences.png
    • Subscription and Archive Information: Stay informed about critical updates related to your subscription and archive status.
    • Immediate Error Notifications: Get immediate alerts with reconnection instructions when agency accounts are no longer properly archiving. These alerts are mandatory for account owners.
    • Weekly Error Notifications: Get weekly summaries of organization accounts which are no longer properly archiving.
    • Usage Tips and Best Practices: Receive valuable tips and best practices to enhance your experience and make the most of your archiving product.
    • Product Announcements: Stay up-to-date with the latest product releases, updates, and enhancements.
    • Research and Product Feedback: Share your insights and participate in research studies to help us improve our product and services.
    • Archive Activity Report: Get a monthly report of your organization's social media archiving activity. These reports are currently only available for admins.

 

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Removing a System Admin User from the Archive

  1. Click the Configure tab
    Click Configure Tab
  2. Click the System Admins tab
    System Admin Tab
  3. Next to the name of the system admin in question, select Remove
    Select Remove
     
  4. Select Remove, and the admin will be deleted from the system
    confirm Remove account

 

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